Frequently Asked Questions
Everything you need to know about our handcrafted treats, shipping, and special orders.
What are your bakery hours?
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Our flagship bakery is open Monday through Saturday from 7:00 AM to 8:00 PM, and Sundays from 8:00 AM to 6:00 PM. Hours may vary for holiday events.
Do you offer gluten-free options?
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Yes! We have a dedicated selection of gluten-free cupcakes, cookies, and brownies baked fresh every morning. However, please note that while we follow strict cross-contamination protocols, our kitchen does process wheat-based products.
How far in advance should I order a custom cake?
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For custom cakes, we recommend placing your order at least 2 weeks in advance. For weddings or large corporate events, 1-2 months is preferred to ensure availability in our production schedule.
Do you deliver to my area?
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We offer local delivery within a 15-mile radius of our shop. For customers further away, we provide nationwide shipping for our cookies and pound cakes via express courier.
Are your ingredients organic?
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We prioritize local and high-quality ingredients. Many of our staples, like flour and dairy, are sourced from local organic farms. We use non-GMO cane sugar and natural flavorings in all our recipes.
Still have questions?
Can't find what you're looking for? Our team is here to help.
Contact Us
hello@bakeryshop.com
+1 (555) 123-4567
Visit Us
123 Pastry Lane
Confection City, NY 10001