Frequently Asked Questions
Find everything you need to know about PetShop's premium services, safety standards, and pricing plans.
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pets
Services & Care
What kind of pets do you care for? expand_more
We specialize in dog and cat care, including walking, grooming, and overnight boarding. We also provide specialized services for small mammals (rabbits, hamsters) and birds upon request.
Do you provide 24/7 supervision? expand_more
Yes, our boarding facilities are staffed 24 hours a day, 7 days a week. Your pet is never left unattended, ensuring their safety and comfort at all times.
Can you administer medication? expand_more
Absolutely. Our trained staff can administer oral, topical, and injectable medications as per your veterinarian's instructions at no extra cost.
payments
Pricing & Plans
What are your standard rates for walking? expand_more
Individual walks start at $25 for 30 minutes. We offer discounted packages for daily walkers: $110 for a 5-day week or $400 for a monthly subscription.
Are there any hidden fees? expand_more
No hidden fees. Our pricing is transparent. Holiday surcharges and last-minute booking fees (within 24 hours) are clearly stated during the checkout process.
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Booking & Safety
How far in advance should I book? expand_more
For regular services, 48 hours is recommended. For holiday boarding, we suggest booking at least 3-4 weeks in advance as spots fill up quickly.
What happens if my pet gets sick? expand_more
We immediately contact you and your designated emergency contact. If urgent, we transport your pet to your preferred vet or the nearest 24-hour emergency clinic. All pets are covered by our insurance during their stay.
Still have questions?
Our support team is available 24/7 to help you with anything you need.